Business Answering Services

Our U.S. based agents are ready to answer the call 24/7/365

Why Companies Choose Westpark

Local

Our call centers, agents and data centers are based right here in the United States.

Flexible

Our plans come with no long term contracts, and can be customized for your business.

Secure

We utilize advanced automated infrastructure to ensure your data is kept safe.

Available

Live service representatives are available 24/7/365, including all major holidays.

Scalable

Customized rates and service plans allow you to scale up or down at any time.

Proven

We've provided solutions for Fortune 100 companies & solo entrepreneurs since 1968.

Solutions for Business

Benefits of outsourcing

When you outsource your call center to Westpark, you gain the efficiency of our U.S. based, 24/7 live answering service, and reduce the internal resources and labor your company has to spend managing it’s communications infrastructure.

As a full-service communications partner, we’re able to design customized solutions that integrate directly with your existing business systems that ensure each contact with your customer is a seamless progression from the first contact to each subsequent interaction.

Services & tasks performed

The first and most important duty an answering service brings is customer care. As customers and potential customers contact the business, they expect to be met by a friendly and knowledgeable agent that can respond to their concerns.

Order processing is also an essential duty a professional call center should be able to perform, and it starts by quickly and accurately taking an order for a customer.

Of course, appointment setting and reservations are standard with a professional call center, as well, and include more than just setting up sales appointments. A communications firm can establish appointments for technical support or client consultations

What to expect from a call center

A call center service provider has to do more than just pick up the phone. In some cases, they have to do much more. Every company has particular communication needs, but no matter how complex they are, a reputable communications partner can create the necessary solution.

In fact, this is something that a business should focus on when looking for a firm. A communications partner should be willing to work with a company to come up with a solution, and ensure this solution is cost-effective.

Benefits of a domestic call center

A domestic call center can do a lot of things for a company, but most importantly, it provides the ideal initial point of contact for customers. For years, businesses have raced to the bottom when it comes to communicating with their customers. They outsource their phone representatives and aren’t willing to have a real conversation and respond to client concerns.

This might seem like a good idea in the short run, but people know when a business is cutting corners, and when those cut corners include communications, it will eventually hurt the business.

Why choose Westpark

Since 1968, Westpark Communications, L.P., has been a trusted resource serving a wide variety of organizations. Our mission is to be worldwide experts in the flow of communications between our partners and their customers.  We provide the best people, best processes, and best technology resulting in successful experiences.  We perform our mission with outstanding personal service, and a history built on long-term client relationships.

Whether you operate locally, regionally or nationally, you can count on Westpark for all the right answers.

Words from our Clients

"The professionalism of the team at Westpark Communications was great. Our calls are of a critical nature, so reliability and dependability were requirements. We witnessed a seamless integration with the agents at Westpark Communications. They delivered a quick and efficient solution that has made our business more scalable and reliable."

"I cannot express adequately enough the exemplary manner in which Westpark handled our need for services. Handling the complete transfer of our inbound service to accommodate the surge of activity we experienced after airing on the Oprah Winfrey Show. Not only answering our inbound calls, but facilitating our phone order processing which was also done to the satisfaction of our high standards"

"Over the last four years we have found Westpark to be a company that has grown with us and has risen to new challenges. Westpark has met our needs by developing new programs and offering solutions for the communication problems we’ve faced. As the needs of our customers changed, Westpark has worked closely with us to create communication systems that have exceeded our requirements. We are now able to offer our national clients and our dealers more proficient service, 24 hours a day, 7 days a week."

Who we are

More than an answering service

With services ranging from 24/7 Live Answer to Interactive Voice Response, Westpark is a full-service communications partner that keeps your office accessible 24 hours a day, seven days a week.

A trusted communications partner

Since 1968, Westpark has been a trusted resource serving a wide variety of organizations. Our mission is to be worldwide experts in the flow of communications between our partners and their customers.

Supporting leading organizations

From the energy industry to healthcare professionals, we provide communication solutions for a wide variety of commercial organizations, governmental entities and not-for-profit groups.

Live agents are standing by to answer your questions.

Find Out More About the Industries We Serve...