Advantages

• Advanced automated infrastructure
• Extensively trained, highly experienced telephone service representatives
• Dedicated, 24-hour customer service hot-line
• Rigorous call monitoring and quality assurance
• Complete call documentation with digital audio records

Hi-Tech - With the Human Touch
Westpark has invested in the most advanced automated infrastructure to support live response - not to replace it. Because technology is essential. But it isn't a complete solution.

Your calls are answered by a helpful, experienced Westpark telephone service representative instead of an auto-attendant system. Average response time? Less than two rings. The tone? Prompt, courteous, responsive. The greeting given and information collected? All according to your predetermined instructions. For callers, it's the same professional treatment they'd experience with your own employees.

Providing the "human touch" takes highly skilled telephone service representatives. That's why Westpark conducts rigorous testing and screening before accepting new personnel. Extensive training follows, including client-specific instruction, before a representative can begin taking calls.

Another Westpark advantage is consistency. Our representatives are at the top of the industry in length of service.