Founded in 1968, Westpark Communications, L.P.(Westpark), a certified MWBE, has been a trusted resource serving a wide variety of organizations with a mission of outstanding personal service and a history built on long-term client relationships. We provide service locally, regionally and nationally.

Westpark is based in Houston, Texas, with a call center and primary administrative facility located at: 3731 Briarpark, Suite 200, Houston, Texas 77042. The call center is a 10,000 square-foot facility with offices for our Operations, Customer Service, Quality Assurance, Technical, Sales and Administrative Departments, as well as the Westpark Training Center. All of our departments have their specific areas of responsibility and work closely together to provide the highest levels of customer satisfaction for our clients. Westpark has become a major player on the national scene, serving Fortune 500 corporations and meeting the needs of organizations with interests around the globe.

Westpark began operations in 1968 as a family-run business offering telephone answering services for customers in the Houston metropolitan area. Westpark rapidly gained a loyal base of customers by delivering on a simple promise - professional, highly personalized service. Over the years, the company has grown both organically and through acquisitions having completed ten during the period 1983 to 2006. In 1992, Kathie Edwards joined the firm to assist in operations management. She purchased the company in 2007.

The company is an active member of industry trade associations on the local, state and national levels. Sourcing and trade relationships are continually strengthened and cultivated.

Westpark continues to make substantial investments in people, facilities and technology to remain at the forefront of the industry and accommodate the communications needs of any organization. Productivity was emphasized, resulting in numerous laborsaving applications and equipment purchases. The Company's workforce scheduling software uses statistical call volume data to help create the optimum schedule for the Customer Service Representatives, matching scheduled personnel to expected call volumes. A new voicemail platform has been installed giving clients expanded access to their message notification options. Westpark rolled out new messaging software in early 2007. The new software is script-prompted for the Customer Service Representatives, removing the potential for human error from the message delivery process. Protocols for message notification and delivery are programmed into the system. The system automatically performs notification procedures, such as paging and direct calling as soon as a message meeting "emergency" criteria is logged. Whenever message delivery is unsuccessful through preprogrammed procedures, the message is automatically displayed to the Customer Service Representative for action in a timely and efficient manner.

The Company has upgraded to more sophisticated and advanced telephony equipment and software to keep up with demands of its clients and deliver the level of customer service they have come to expect. Through the incorporation of different technologies and platforms, Westpark can seamlessly interface the call center system with customers' computers or databases in real time. Utilizing a customer's current web sites, or by developing a custom application, Westpark will simultaneously answer calls, access systems and update data in real time. Inbound calls and E-mail, follow up calls and data entry are integrated in a single solution to increase customer's efficiency and bottom line.