All seminars are presented at the Training Center in the Westpark Communications Houston facility:

Westpark service representatives answer your calls round-the-clock, 7 days- a-week  

• Average response time less than two rings
• Experienced, highly-trained representatives
• Personalized message information/contents
• Personalized call-handling criteria, including escalation procedures
• Variety of Message Delivery options
• Calls transferred to designated personnel or voice mail
• Service options include: 24/7, during business hours, after business hours, or overflow when your lines are busy
• Optional  Voicemail Answering with Live Operator Transfer Option

Seminar registration cancellations are subject to the entire workshop fee, which you may apply toward any future workshop.

Substitutions of Seminar attendees may be made at any time.

Can We Take Your Order?

Westpark Inbound Direct Marketing/Order Entry is the cost-effective way for merchants such as Web marketers and catalog sales companies to outsource order-taking or lead generation and reduce administrative costs.

• Customized scripts for order-entry or information-gathering
• Credit card processing
• Web-based order entry
• Dealer locate service
• Toll-free numbers available
• Sales appointment management
• Help desks and customer support
• Data base development
  

Your Virtual Office Is Waiting

Why should you consider an automated service? Economy, privacy and consistency are reasons often cited by satisfied Westpark clients. You can set up standard voice mail or a complete Virtual Office:

• Confidential messaging
• Customized, professional greetings
• IVR capabilities 
• User-defined configurations
• Automatic call-connect with call-screening option
• Fax on demand
• Live representative on demand

View SmartComm Sample Organization Chart

E-fficient Responses

Messaging isn't just for telephone calls any more. With the increasing usage and convenience of e-mail, Westpark meets your need for e-message delivery.

When e-mail is received, Westpark Telephone Service Representatives process the messages using the same or similar procedures they would for Live Telephone Answering Service.

You determine the procedure - Westpark gets the job done.

Your Apartment Communications Specialist

Westpark understands that no two properties are exactly alike. That's why we tailor our communications program to meet your unique needs. We can answer your calls after-hours, when you are out on the property, during lunch, or any other time there isn't a representative in your office. In the process, we'll help you operate more efficiently and project a more professional image to both current and prospective residents.

SERVICES
SmartComm^TM for Apartments
SmartComm is a communication solution specially designed for property managers. This IVR application enables your callers to quickly send emergency calls to maintenance, courtesy patrol and management without the expense of live operator service. If you choose, the system will allow callers to leave messages for specific departments. You can even configure SmartComm to provide callers with property descriptions and amenities.

Live Answer 24/7
You can also choose Live Answer 24/7, in which Westpark service representatives answer your calls round-the-clock, seven days a week. Operating from our Houston-based call center, Westpark service representatives receive extensive and ongoing training. Messages are quickly dispatched according to your designated criteria. All calls are digitally recorded to ensure accuracy, and can be played back if a question arises. Dispatched messages are logged electronically, allowing us to verify the timeliness of our response to your urgent messages.

SmartComm With Live Answer Option
This option expands the capabilities of SmartComm by giving callers the option to connect to a live telephone service representative. This popular option has proven highly effective for many properties.

FLEXIBLE PRICING
For apartment communities, Westpark will create a plan for each property and send invoices directly to each location. For management companies, we can establish one account for all participating properties and pool the allowed minutes from each property into that account. Using pooled minutes, one invoice is generated, with detailed usage listed by property. In addition to convenience, this arrangement can also provide more consistent cost control.

View SmartComm for Apartments Organization Chart

All payment systems at Westpark Communications, Inc. have been designed for the maximum level of security. For the submission of your online payment information, we use advanced, industry-standard SSL (Secure Sockets Layer) protection within the web browser. After clicking on a payment link, you will notice the lock icon in your browser, indicating that the transmission of your information will be secure. Please note that pop-up warning message(s) is/are a normal part of the procedure. During this process, the IP address which you are using to access the internet is logged for additional security.

Credit card data processed and stored off-line:
To increase security, all orders are handled and double checked via a human.  Furthermore, our credit card processing is done off-line (i.e. off of the Internet) via direct link with our credit card processors. Our credit card records are kept off-line. We have no online credit card database that can be hacked into in any shape or form. Your cards are never processed via an Internet connection.

The forms of payments we accept:
For your convenience, we offer multiple forms of payment. We accept all major credit cards (Visa, MC, Amex and Discover), as well as checks. If you are unable to send payment online, you are free to send payment via mail.

Data Privacy Statement:
Your personal and financial data, whether it be in the form of credit card, check or other information is protected in our billing office, and will never be sold or otherwise intensionally shared. Your email address will also not be intensionally shared will any other party. Note: we do reserve the right to communicate data that is vital to the safe and ongoing operation of your account with our server and bandwidth vendors. We also reserve the right to share personal data with third parties in the event you violate terms or service, do not pay your bills, or are under a fraud investigation.

A Low-cost Alternative to Track Employee Check-In

Now there's an efficient, low-cost way to track employee time and activities - Westpark Automated Employee Check-In service.

Your personnel simply check-in and check-out by contacting our employee check-in line. They enter their personal ID, location and action code. Our automated system does the rest, and sends you a recap of the day's activities in an easy-to-read text report.

Companies needing to schedule multiple personnel to various locations at differing times can use our Automated Employee Scheduling service. Send us a daily e-mail with employee ID's, location and time to report. The system does the rest. When your employees check-in with Westpark, they are instructed to report at the appropriate time and location.

Westpark Automated Employee Check-In Tracking - the accurate, efficient, automatic way to track employee time and activities.

For details, contact Westpark at 713-785-3238.

Responsive, Cost-Efficient Customer Care

Discover the affordable way to take care of your customers - outsource your Customer Service needs to Westpark Communications. We can augment your existing communications by interfacing directly with your current systems' Web-enabled customer support, pushing information to your web site and with real-time E-mail Response Service.

Westpark has the resources to meet your needs, whether it's full-time, overflow or after-hours service. We provide Help Desk and Customer Support functions, such as initiating and tracking service requests, answering information requests and Frequently Asked Questions.

You can also use Westpark to send standardized information sheets or forms by fax or e-mail:

• Confirmations
• Reservations
• Maps
• Material Safety Data Sheets (MSDS)

Need a Dealer Locator service? Web page support? Or maybe a resource for Data Base Creation? The solution is just a phone call away. Contact Westpark today at 713-785-3238.

Reliable Telecommunications Support

If your organization has a disaster recovery plan - or is in the process of formulating one - talk to an experienced Westpark representative. We'll explain how a full-capability telecommunications partner can augment your plan with 24/7 Live Answer.

Westpark's Disaster Recovery & Business Continuance Service can facilitate disaster recovery plans for all industries.

This notice discloses the privacy practices for http://www.westparkcom.net, the Web site for Westpark Communications, Inc. (hereafter referred to as we and us). This notice applies solely to information collected by this Web site.

Information Collection, Use, and Sharing

Westpark Communications is committed to respecting your privacy. We are the sole owners of the information collected on this site.

We only have access to/collect personally identifiable information that you voluntarily give us via email or other direct contact from you. We use server logs that collect some information from your browser; however, this information is NOT personally identifiable and is used internally by us for statistical purposes only.

We will not sell or rent your personally identifiable information to anyone. We will use your information to respond to you regarding your inquiry or request. We will not share your information with anyone outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email in the future to tell you about special offers, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt-out of any future contacts from us at any time. You can do the following by contacting us via telephone (713-785-3238) or email (info@westparkcom.net):

• See what data we have about you, if any,
• Change/correct any data we have about you,
• Have us delete any data we have about you,
• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the Web site, your information is protected both online and offline.

Wherever we collect sensitive information, such as credit card data, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed-lock icon at the bottom of your web browser, or by looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Surveys & Contests

From time-to-time, our Web site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Links

In order to call your attention to information that you may find useful or helpful, our Web site may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of any other site that collects personally identifiable information.

We'll Keep Your Calendar

Westpark's reservations and scheduling services let you take care of customers without interrupting your daily operations.

• We coordinate reservations and confirmations (ideal for restaurants and other retail establishments)
• We register attendees for training sessions, seminars and other events
• We schedule your appointments

CATEGORIES
1) General Questions
2) Telephone Numbers and Call Forwarding
3) Rates, Usage and Billing
4) Quality and Training
5) Procedures After Your Account is Active

GENERAL QUESTIONS

How do I get started?
Call us at 800-248-3238. Your Account Executive will work with you to develop the best solution for your specific needs.

Does Westpark answer 24/7?
Absolutely! We are here to answer your calls 24 hours a day, 7 days a week, 365 days a year, including all holidays. Normal business hours for the administrative staff are from 8:30 a.m. to 5:30 p.m. CST Monday through Friday.

How long does it take to get started?
In most cases, your account is active by 5:00PM CST the next business day after receipt of your account information.

How do I get my messages?
We have multiple options for message delivery. Our Telephone Service Representatives can deliver the message by calling you directly, by sending a text message to your cell phone, by email (including to wireless devices with internet access), fax, alpha-numeric paging, or you can retrieve the message from a private mail box. We can also digitally page you to notify you of a message. Different procedures can be established for each individual, department or situation.

How do you handle emergency calls?
During the set up phase for your account, we will find out what information you want us to capture from or give to your callers. Then we will look at your messaging needs, first during business hours, then for after business hours. In each time frame we will break down what you consider to be an emergency. Emergency calls are simply those that require our TSR’s to get the message out as soon as possible. Once we have defined your emergency situations, we will go into great detail for the notification process. We will break down who to notify first, and how to notify them, and who to contact next, and after what time frame. The breakdown of your notification process will be customized to fit your needs.

Can you transfer or patch my calls directly to me?
Yes. We can patch calls to any number you provide us with. All calls can be patched, or only calls from specific parties or regarding particular reasons. When a call is patched you can screen the call before accepting it.

Will my callers be put on hold?
It would be impossible to say that your callers would never be put on hold. However, Westpark takes pride in honestly stating that our hold times are short, and only when necessary. We run reports daily to analyze our call traffic, and schedule our operators according to the findings.

What is your average ring time?
Our average ring time is two rings.

Does a live person answer the calls, or do you use an auto-attendant?
A Telephone Service Representatives (TSR) answers all Live Telephone Answering Service and Order Entry calls. An auto-attendant is available for those clients that prefer to have an automated system answer the calls before they go to a Telephone Service Representatives (TSR).

Can a message be sent to more than one person?
We can send a message to multiple persons simultaneously, or use an escalating method of message delivery, where we attempt to deliver the message to other contacts if the initial contacts cannot be reached.

Do you provide pagers?
Yes. We can provide you with a Numeric, Alphanumeric or Two-Way pager.

TELEPHONE NUMBERS & CALL FORWARDING

How do I get my calls to you?
Westpark will assign you a unique phone number that you will use to forward your calls. If you do not already have Call Forwarding, contact your local phone service provider to have Call Forwarding added to your service.

What types of Call Forwarding do you offer?
Call Forwarding – Automatically forwards all calls to the number of your choosing. This service must be activated from the forwarding phone line and remains active until you deactivate it. Best used when you are unable to answer your phone, such as after-hours, when you are in meetings, lunch hour or when you are unavailable to answer your calls.

No Answer Call Forwarding – Forwards calls to a designated number only after your phone rings a specified number of ring cycles. Does not need to be turned on and off. Can be used when you want Westpark to take your overflow calls.

Busy Call Forwarding – Forwards calls to a designated number only when your line is busy. Does not need to be turned on and off. Can be used when you want Westpark to take your overflow calls.

Remote Access to Call Forwarding – Allows you to use any phone to turn your Call forwarding service on or off. This feature comes in handy when you forget to forward your phone before you leave, or if your call forwarding becomes disconnected.

Can you provide me with a phone number for my business?
Yes! We offer both toll free numbers and local Houston numbers.

How do I forward my phone lines?
There are many ways to forward your phone lines depending on your local phone service provider and your phone system. For standard Call Forwarding dial 72#, wait for the dial tone, and dial the number you are forwarding to. Some phone companies use *72 for forwarding. Your local phone service provider will have the instructions for their system.

How do I un-forward, or take my lines off service?
There are many ways to un-forward your phone lines depending on your local phone service provider and your phone system. For standard Call Forwarding dial 73#. Some phone companies use *73. Your local phone service provider will have the instructions for their system.

RATES, USAGE & BILLING

Is there a contract?
Westpark Communications does not have a long-term contract. There is a written service agreement providing for a minimum of one month’s service, with 30 days written notice of cancellation.

What are your rates?
Westpark tailors our services to meet your specific needs. We customize your rate plan options to your unique situation.

What forms of payment do you accept?
We accept checks, Visa, Master Card, American Express and Discover. We can set your account up to be automatically billed on your credit card.

QUALITY & TRAINING

How are your Telephone Service Representatives (TSR’s) trained?
All of our TSR’s are thoroughly screened for spelling, grammar, typing speed, voice quality, and telephone etiquette. Once hired, the training is extensive and ongoing. First, they are trained on an interactive system to familiarize them with our procedures. Once they know our system, they are paired with a supervisor and trained on each account. Once training is complete they will begin taking live calls. We also provide continuing training on call handling procedures.

Do you have quality control procedures?
All calls are recorded for quality control purposes. Calls are routinely screened to make sure TSR’s are providing the highest quality of service. Weekly meetings are held to discuss new accounts and existing clients.

PROCEDURES AFTER YOUR ACCOUNT IS ACTIVE

How do I make changes on my account or change my on-call schedule?
You may E-mail, fax or call our Customer Service Department with your changes.

Who do I contact to ask questions about my account?
You may e-mail, fax or call our Customer Service Department.

How do you handle customer service issues?
Westpark has a dedicated customer service department. You may e-mail, fax or call our Customer Service Department with any concern on how we handle your account. All calls are recorded for quality control.

CATEGORIES
1) General Questions
2) Telephone Numbers and Call Forwarding
3) Rates, Usage and Billing
4) Quality and Training
5) Procedures After Your Account is Active

GENERAL QUESTIONS

How do I get started?
Call us at 800-248-3238. Your Account Executive will work with you to develop the best solution for your specific needs.

Does Westpark answer 24/7?
Absolutely! We are here to answer your calls 24 hours a day, 7 days a week, 365 days a year, including all holidays. Normal business hours for the administrative staff are from 8:30 a.m. to 5:30 p.m. CST Monday through Friday.

How long does it take to get started?
In most cases, your account is active by 5:00PM CST the next business day after receipt of your account information.

How do I get my messages?
We have multiple options for message delivery. Our Telephone Service Representatives can deliver the message by calling you directly, by sending a text message to your cell phone, by email (including to wireless devices with internet access), fax, alpha-numeric paging, or you can retrieve the message from a private mail box. We can also digitally page you to notify you of a message. Different procedures can be established for each individual, department or situation.

How do you handle emergency calls?
During the set up phase for your account, we will find out what information you want us to capture from or give to your callers. Then we will look at your messaging needs, first during business hours, then for after business hours. In each time frame we will break down what you consider to be an emergency. Emergency calls are simply those that require our TSR’s to get the message out as soon as possible. Once we have defined your emergency situations, we will go into great detail for the notification process. We will break down who to notify first, and how to notify them, and who to contact next, and after what time frame. The breakdown of your notification process will be customized to fit your needs.

Can you transfer or patch my calls directly to me?
Yes. We can patch calls to any number you provide us with. All calls can be patched, or only calls from specific parties or regarding particular reasons. When a call is patched you can screen the call before accepting it.

Will my callers be put on hold?
It would be impossible to say that your callers would never be put on hold. However, Westpark takes pride in honestly stating that our hold times are short, and only when necessary. We run reports daily to analyze our call traffic, and schedule our operators according to the findings.

What is your average ring time?
Our average ring time is two rings.

Does a live person answer the calls, or do you use an auto-attendant?
A Telephone Service Representatives (TSR) answers all Live Telephone Answering Service and Order Entry calls. An auto-attendant is available for those clients that prefer to have an automated system answer the calls before they go to a Telephone Service Representatives (TSR).

Can a message be sent to more than one person?
We can send a message to multiple persons simultaneously, or use an escalating method of message delivery, where we attempt to deliver the message to other contacts if the initial contacts cannot be reached.

Do you provide pagers?
Yes. We can provide you with a Numeric, Alphanumeric or Two-Way pager.

TELEPHONE NUMBERS & CALL FORWARDING

How do I get my calls to you?
Westpark will assign you a unique phone number that you will use to forward your calls. If you do not already have Call Forwarding, contact your local phone service provider to have Call Forwarding added to your service.

What types of Call Forwarding do you offer?
Call Forwarding – Automatically forwards all calls to the number of your choosing. This service must be activated from the forwarding phone line and remains active until you deactivate it. Best used when you are unable to answer your phone, such as after-hours, when you are in meetings, lunch hour or when you are unavailable to answer your calls.

No Answer Call Forwarding – Forwards calls to a designated number only after your phone rings a specified number of ring cycles. Does not need to be turned on and off. Can be used when you want Westpark to take your overflow calls.

Busy Call Forwarding – Forwards calls to a designated number only when your line is busy. Does not need to be turned on and off. Can be used when you want Westpark to take your overflow calls.

Remote Access to Call Forwarding – Allows you to use any phone to turn your Call forwarding service on or off. This feature comes in handy when you forget to forward your phone before you leave, or if your call forwarding becomes disconnected.

Can you provide me with a phone number for my business?
Yes! We offer both toll free numbers and local Houston numbers.

How do I forward my phone lines?
There are many ways to forward your phone lines depending on your local phone service provider and your phone system. For standard Call Forwarding dial 72#, wait for the dial tone, and dial the number you are forwarding to. Some phone companies use *72 for forwarding. Your local phone service provider will have the instructions for their system.

How do I un-forward, or take my lines off service?
There are many ways to un-forward your phone lines depending on your local phone service provider and your phone system. For standard Call Forwarding dial 73#. Some phone companies use *73. Your local phone service provider will have the instructions for their system.

RATES, USAGE & BILLING

Is there a contract?
Westpark Communications does not have a long-term contract. There is a written service agreement providing for a minimum of one month’s service, with 30 days written notice of cancellation.

What are your rates?
Westpark tailors our services to meet your specific needs. We customize your rate plan options to your unique situation.

What forms of payment do you accept?
We accept checks, Visa, Master Card, American Express and Discover. We can set your account up to be automatically billed on your credit card.

QUALITY & TRAINING

How are your Telephone Service Representatives (TSR’s) trained?
All of our TSR’s are thoroughly screened for spelling, grammar, typing speed, voice quality, and telephone etiquette. Once hired, the training is extensive and ongoing. First, they are trained on an interactive system to familiarize them with our procedures. Once they know our system, they are paired with a supervisor and trained on each account. Once training is complete they will begin taking live calls. We also provide continuing training on call handling procedures.

Do you have quality control procedures?
All calls are recorded for quality control purposes. Calls are routinely screened to make sure TSR’s are providing the highest quality of service. Weekly meetings are held to discuss new accounts and existing clients.

PROCEDURES AFTER YOUR ACCOUNT IS ACTIVE

How do I make changes on my account or change my on-call schedule?
You may E-mail, fax or call our Customer Service Department with your changes.

Who do I contact to ask questions about my account?
You may e-mail, fax or call our Customer Service Department.

How do you handle customer service issues?
Westpark has a dedicated customer service department. You may e-mail, fax or call our Customer Service Department with any concern on how we handle your account. All calls are recorded for quality control.

Let the Internet work for you.

Westpark will seamlessly interface our call center system with your computers or database in real time. Utilizing your current web sites, or by developing a custom application, Westpark will simultaneously answer your calls, access your systems and update your data in real time. Inbound calls and E-mail, follow-up calls and data entry are integrated in a single solution to increase your efficiencies and bottom line.

• Web Site Order Entry
• Customer Support/Follow Up
• Order Tracking
• Appointment Scheduling
• Help Desk

Check Out The Best Way to Track Employee Check-In

Now there's an accurate, efficient way to track employee time and activities - Westpark Employee Check-In service.

Westpark makes it easy for you. Your employees simply check-in and check-out by contacting Westpark. Then we take care of tracking your employee's activities and locations.

Westpark automatically date\time stamps all log-ins and log-outs. If you choose, Management can be provided with a daily log of employee activity by e-mail or fax. We can even notify your Supervisors of specific events.

Automated Employee Check-In and Scheduling is also available.

Receive Messages Your Way

Our comprehensive message delivery services let you patch directly or receive fast, accurate, dependable relay of messages using a variety of options:

• e-mail, phone, cell phone text messaging, PDA, Web site, pager, fax or voice mail
• emergency message dispatch

Message Receipt Verification Service

Westpark's Message Receipt Verification Service helps control your costs by minimizing direct calling for message delivery. Instead, messages are delivered by text to a cell phone, via e-mail or to a two-way pager. Acknowledgement is then sent to Westpark from the same device.

Concerned about non-delivery of messages?

Don't worry - your message notification escalation procedures are still followed whenever we do not receive an acknowledgment.

CATEGORIES
1) General Questions
2) Telephone Numbers and Call Forwarding
3) Rates, Usage and Billing
4) Quality and Training
5) Procedures After Your Account is Active

GENERAL QUESTIONS

How do I get started?
Call us at 800-248-3238. Your Account Executive will work with you to develop the best solution for your specific needs.

Does Westpark answer 24/7?
Absolutely! We are here to answer your calls 24 hours a day, 7 days a week, 365 days a year, including all holidays. Normal business hours for the administrative staff are from 8:30 a.m. to 5:30 p.m. CST Monday through Friday.

How long does it take to get started?
In most cases, your account is active by 5:00PM CST the next business day after receipt of your account information.

How do I get my messages?
We have multiple options for message delivery. Our Telephone Service Representatives can deliver the message by calling you directly, by sending a text message to your cell phone, by email (including to wireless devices with internet access), fax, alpha-numeric paging, or you can retrieve the message from a private mail box. We can also digitally page you to notify you of a message. Different procedures can be established for each individual, department or situation.

How do you handle emergency calls?
During the set up phase for your account, we will find out what information you want us to capture from or give to your callers. Then we will look at your messaging needs, first during business hours, then for after business hours. In each time frame we will break down what you consider to be an emergency. Emergency calls are simply those that require our TSR’s to get the message out as soon as possible. Once we have defined your emergency situations, we will go into great detail for the notification process. We will break down who to notify first, and how to notify them, and who to contact next, and after what time frame. The breakdown of your notification process will be customized to fit your needs.

Can you transfer or patch my calls directly to me?
Yes. We can patch calls to any number you provide us with. All calls can be patched, or only calls from specific parties or regarding particular reasons. When a call is patched you can screen the call before accepting it.

Will my callers be put on hold?
It would be impossible to say that your callers would never be put on hold. However, Westpark takes pride in honestly stating that our hold times are short, and only when necessary. We run reports daily to analyze our call traffic, and schedule our operators according to the findings.

What is your average ring time?
Our average ring time is two rings.

Does a live person answer the calls, or do you use an auto-attendant?
A Telephone Service Representatives (TSR) answers all Live Telephone Answering Service and Order Entry calls. An auto-attendant is available for those clients that prefer to have an automated system answer the calls before they go to a Telephone Service Representatives (TSR).

Can a message be sent to more than one person?
We can send a message to multiple persons simultaneously, or use an escalating method of message delivery, where we attempt to deliver the message to other contacts if the initial contacts cannot be reached.

Do you provide pagers?
Yes. We can provide you with a Numeric, Alphanumeric or Two-Way pager.

TELEPHONE NUMBERS & CALL FORWARDING

How do I get my calls to you?
Westpark will assign you a unique phone number that you will use to forward your calls. If you do not already have Call Forwarding, contact your local phone service provider to have Call Forwarding added to your service.

What types of Call Forwarding do you offer?
Call Forwarding – Automatically forwards all calls to the number of your choosing. This service must be activated from the forwarding phone line and remains active until you deactivate it. Best used when you are unable to answer your phone, such as after-hours, when you are in meetings, lunch hour or when you are unavailable to answer your calls.

No Answer Call Forwarding – Forwards calls to a designated number only after your phone rings a specified number of ring cycles. Does not need to be turned on and off. Can be used when you want Westpark to take your overflow calls.

Busy Call Forwarding – Forwards calls to a designated number only when your line is busy. Does not need to be turned on and off. Can be used when you want Westpark to take your overflow calls.

Remote Access to Call Forwarding – Allows you to use any phone to turn your Call forwarding service on or off. This feature comes in handy when you forget to forward your phone before you leave, or if your call forwarding becomes disconnected.

Can you provide me with a phone number for my business?
Yes! We offer both toll free numbers and local Houston numbers.

How do I forward my phone lines?
There are many ways to forward your phone lines depending on your local phone service provider and your phone system. For standard Call Forwarding dial 72#, wait for the dial tone, and dial the number you are forwarding to. Some phone companies use *72 for forwarding. Your local phone service provider will have the instructions for their system.

How do I un-forward, or take my lines off service?
There are many ways to un-forward your phone lines depending on your local phone service provider and your phone system. For standard Call Forwarding dial 73#. Some phone companies use *73. Your local phone service provider will have the instructions for their system.

RATES, USAGE & BILLING

Is there a contract?
Westpark Communications does not have a long-term contract. There is a written service agreement providing for a minimum of one month’s service, with 30 days written notice of cancellation.

What are your rates?
Westpark tailors our services to meet your specific needs. We customize your rate plan options to your unique situation.

What forms of payment do you accept?
We accept checks, Visa, Master Card, American Express and Discover. We can set your account up to be automatically billed on your credit card.

QUALITY & TRAINING

How are your Telephone Service Representatives (TSR’s) trained?
All of our TSR’s are thoroughly screened for spelling, grammar, typing speed, voice quality, and telephone etiquette. Once hired, the training is extensive and ongoing. First, they are trained on an interactive system to familiarize them with our procedures. Once they know our system, they are paired with a supervisor and trained on each account. Once training is complete they will begin taking live calls. We also provide continuing training on call handling procedures.

Do you have quality control procedures?
All calls are recorded for quality control purposes. Calls are routinely screened to make sure TSR’s are providing the highest quality of service. Weekly meetings are held to discuss new accounts and existing clients.

PROCEDURES AFTER YOUR ACCOUNT IS ACTIVE

How do I make changes on my account or change my on-call schedule?
You may E-mail, fax or call our Customer Service Department with your changes.

Who do I contact to ask questions about my account?
You may e-mail, fax or call our Customer Service Department.

How do you handle customer service issues?
Westpark has a dedicated customer service department. You may e-mail, fax or call our Customer Service Department with any concern on how we handle your account. All calls are recorded for quality control.