24/7 Live Phone Answering Service

Our US-based representatives are ready to answer your calls

You Decide When to Forward

  • During business hours
  • After hours
  • Overflow during business hours
  • Nights and weekends
  • 24/7/365

In-depth Notification Procedures

  • Direct Calling, Text-to-Cell, E-mail, Call Patching and Fax
  • Programmed escalation procedures are initiated when your primary contact cannot be reached

And So Much More  

  • No long-term contracts
  • Customized messaging solution
  • All calls digitally recorded for quality assurance
  • Complete call documentation

An answering service and so much more

PEOPLE

Your calls are answered exclusively by Telephone Service Representatives thoroughly trained in the specifics of your call-handling procedures. They have been thoroughly screened for typing speed, spelling, grammar and comprehension, as well as communication and listening skills. All of Westpark’s Telephone Service Representatives work in our state-of-the-art call center.

TECHNOLOGY

You receive the highest levels of consistency and accuracy. Our script-prompted system is the most powerful, advanced messaging platform in the industry. Your emergency call criteria and notification procedures are programmed directly into the system. Messages that require notification automatically are presented for immediate dispatch.

QUALITY ASSURANCE

Westpark is committed to delivering the highest quality service in the industry. We have a dedicated, full-time Customer Service Department to update your account and research issues for you. Our Quality Assurance Coordinator reviews your calls to make sure they flow smoothly and achieve your desired results.

SCRIPT PROMPTING

Script prompting promotes a smooth, natural flow to the call. Every call is answered with your answer phrase. The script guides the Telephone Service Representative through the call. Always asking for the information you need, and using built in help screens to answer frequently asked questions.

RESPONSIVENESS

Our goal is to answer every call by the second ring. Statistics prove that Westpark is among the industry’s elite in terms of responsiveness.


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