Customer Service and Experience
What Do You Need to Improve Customer Support?
Responsive, Cost-Efficient Customer Care
Discover the affordable way to take care of your customers – outsource your Customer Service needs to Westpark Communications. We can augment your existing communications by interfacing directly with your current systems’ Web-enabled customer support, pushing information to your website and with real-time E-mail Response Service.
Westpark has the resources to meet your needs, whether it’s full-time, overflow or after-hours service. We provide Help Desk and Customer Support functions, such as initiating and tracking service requests, answering information requests and Frequently Asked Questions.
You can also use Westpark to send standardized information sheets or forms by fax or e-mail:
- Confirmations
- Reservations
- Maps
- Material Safety Data Sheets (MSDS)
Give your customers the pleasant, memorable experience of a live consultant who can listen, interpret and direct the call as the caller wishes. Make your company attractive to buyers with a sales process that kicks down obstacles. You can make your company the hero.
What can we do for you?
- Provide the live, pleasant person your customers want and keep track of sales calls so you don’t miss a one
- Answer whatever FAQ you want your clients to know
- Provide ROI cost of less than 90% of a full-time employee while providing 24x7x365
- Open and track trouble tickets for customer service
- Dispatch your personnel
- Interface with your web or proprietary tracking system