Improve Patient Care, Boost Productivity & Reduce Costs
Live Answer With Call Triage
The Westpark Difference
How Westpark Promotes Healthy Communications
Healthcare Support Services
Westpark provides custom communication and business support solutions for a variety of allied healthcare companies.
Pharmaceutical: We assess and enroll patients in clinical trials and expedite the flow of information between patients, physicians and pharmacy personnel.
Health Insurance Plans: We assist your patients by providing benefits enrollment by phone, answering eligibility questions, offering physician/specialist referrals and performing other support services.
Medical Equipment Suppliers: We take orders, provide customer service, process payments, handle customer follow-up, set appointments and more.
Medical Spas, Weight Loss Centers & Other Service Specialists: We handle incoming contacts, set appointments, follow up with patients and provide business support services such as employee check-in and payment processing.
A HIGHER LEVEL OF SERVICE
Westpark is staffed with some of the industry’s best-trained, most experienced agents and managers. We simplify start-up by documenting how you want us to handle contacts with patients and other parties. Then we prepare training materials based on your needs and conduct training at your site or ours. We keep you informed of our performance with periodic reports and continue to look for ways to enhance service and lower your costs as your needs change. You can also track and review activity using our exclusive ReCall web portal, where you listen to your call recordings and view call statistics.
- Thoroughly Screened, Highly Trained Agents
- Ongoing Agent Instruction & Evaluation
- Dedicated Client Service & Quality Assurance Departments
- Bilingual Services(English/Spanish)