Our customer support live answer agents interact with a script-prompted system allowing you to create simple or complex scripts for them to follow.
If you need more than a simple interaction then we offer script-branching, which provides different branches for each decision point during a live answer interaction between your customers and our agents.
Script-branching can also extend to online consumers who are viewing your services on your company website with live web chat.
We custom build a live web chat feature that is script-prompted to interact with visitors on your website in the same way we may interact with callers.
Script-prompting gives you, the business owner, more control over how we interact with your customers and even potential customers.
Our full-service customer support department also includes Marketing and Sales, where we qualify your leads and set them up for appointments when they meet your predetermined criteria.
If you have an important event coming up and want to notify your potential audience, our Customer Support live answer agents will be at work to turn registrations into reservations.
By offering marketing & sales support as part of our full-service customer support, we will ease the influx of phone calls that you receive and make sure that you never miss a call from a lead while away.
While an influx of phone calls can be a good thing for marketing and sales, an organization may use up a lot of resources trying to answer frequently asked questions.
Common questions and routine inquiries can tie up your phone lines, flood your inbox with emails, and use up a lot of your employee’s time. This type of support is useful for offices from any industry or even for basic IT support.
Part of avoiding calls that do not need to be escalated to your company’s teams include tasks such as resetting passwords, basic troubleshooting, trouble ticketing, and dispatching field technicians.
We are able to remotely connect to your systems in order to resolve basic technical issues.
By having our agents answer frequently asked questions, respond to routine inquiries, and act as a Tier 1 Technical Support call center, we are able to free up your time and resources while helping your organization save money.
Our reporting system allows you to see caller and message information and schedule reports to keep you periodically informed of our performance.
Our self-service web portal gives you access to view call statistics, get information in real-time, and allow you to manage account contacts and on-call schedules.
Our live answer agents will take and relay messages for your business via phone, email, web chat, or fax. They will transfer your calls to the right person and take messages while the office is closed or while you are away.
We are staffed with bilingual agents with English as their primary language. In addition, we have access to over 100 languages for multilingual support.
Westpark will take your calls with 24/7 availability including weekend coverage. Our generous hours include holidays, after hours, overnight, and help with phone call overflow.
Our live answer agents will answer inbound and outbound calls, perform tasks such as order entry, employee check-ins, and even help with lead generation. They will schedule and update customer information in your calendar, CRM, or scheduling platform in real-time making Westpark Communications the convenient solution for busy organizations.