Insurance and pharmaceutical companies have to interact with patients and potential members on an involved level, and customer enrollment services can help make it easier to do that. While insurance and pharmaceutical companies aren’t the only ones that can benefit from a communications partner, they often require more assistance than companies in other industries. That’s because every call to an insurance company involves complicated policy questions and reviews of policy requirements. When a pharmaceutical company opens up trials for a certain drug or treatment, they usually have to sift through hundreds, if not thousands, of patients. And this requires a heavy screening load, which can stress the company’s staff or require costly temporary employees to cover the additional work.
Businesses should consider a long-term solution instead. A communications partner will always be there to adjust to their clients’ needs and offer a number of other benefits that any company can use.
How can customer enrollment services help a company better manage their resources?
Think about how much time a representative has to be on the phone when someone calls an insurance company. And worse, think about how frustrated a policy holder will be if they can’t get to a human rep as soon as possible. The average person is usually swamped with confusion when they need to review multiple insurance plans and make a commitment. A communications partner can clear up such confusion, walking every caller through the process, explaining the differences between policies, outlining the requirements of each policy, answering any lingering questions, and get that caller’s information when they decide to sign on. This can be managed in a single call and handled with patience and professionalism, as long as a trained representative manages it. A communications partner will always be there with another trained rep as well, no matter how many calls the company has to manage simultaneously.
Once a caller picks a policy, customer enrollment services will use the company’s backend to process the request and ensure that the new policy holder receives coverage.
Pharmaceutical companies frequently open up drug and treatment trials, and in some cases, thousands of potential trial members will line up to join. Customer enrollment services can take over this part of the process, thoroughly screening every patient according to the company’s preferred patient profile. As matches are found, patient information will be recorded in a secure backend for the company to access and review before making its final selections. Pharmaceutical companies are often woefully underequipped to manage the amount of calls they will receive during an open trial, so linking with a communications partner will ensure the right people are brought into the trial, and brought in quickly.
When a business needs representatives who are knowledgeable, and when a business needs a firm that can handle thousands of calls a day, what they really need is a strong communications partner.