What Westpark Clients Have to Say…
Spike Enterprise Inc. has been in business for 30+ years. We are a service provider so communication failure is not acceptable. Since switching to Westpark Communications LP we have peace of mind our customers, employees, and vendors can reach us at all hours.
Calls are handled in a professional manner. More than one method of communication is used to ensure we receive our messages and multiple attempts are documented with a resolution clearly stated.
Thank you Westpark Communications for a job well done.
Spike Enterprise Inc.
Westpark Communications has assisted our company greatly from our inception seven years ago to the present. The company and its staff have been remarkable assisting with our calls on a complete customer-based level, call overflows as well as assisting us during major catastrophes.
Their partnership with our company has made us one of the top Water and Wastewater Operations company in our region. We thank them for their years of service and look forward to them assisting us into the future.
Si Environmental LLC
We recently started working with Westpark Communications after completing an acquisition of another company and finding they were already using them (we previously relied on an after-hours voice mail which often delayed our response time).
We expanded the service to both of our locations and have been more than pleased at how well they handle our calls.
The employees are professional and courteous, and any changes we need to make (such as to accommodate holidays, short days, etc.) are easy to communicate and have handled. Our calls are fielded with the necessary details and dispatched timely, and it allows us to better respond and address our customers’ needs in after-hours situations.
I highly recommend Westpark Communications for your business answering service needs!
Reliant Equipment Rental
Westpark Communications was a lifesaver for our company! As a new business that required a customer service department we needed to have calls answered in a timely manner and lucky for us we were introduced to Westpark through an associate in a networking group.
Lisa Hebert and Laura Lehne were always a pleasure to work with. They took the time we needed to be sure that all scripts were exactly how we requested and paid very close attention to detail. They even went out of there way to make adjustments as business grew.
Our calls are always answered quickly and most of the CSR’s are able to address the majority of the calls without any concerns for a return call. This is not only great for our business for great customer service but saves us time so that we can focus on other important daily tasks.
Westpark Communications has been wonderful for our company and we plan to use them for many years. I always refer them to any business looking to build a better customer service department.
COPilot Service Group / COO
Climate-Tech has been very impressed with Westpark Communications from day one. Our previous answering service closed its doors with no notice and we found ourselves looking to get operations back up and running smoothly.
Several calls to company’s found us waiting for a return call, except for Westpark Communications! They called us back within a few hours and had a plan in play by day two and by day 5 we were up and running smoothly with no issues..
We are very happy with their response to any questions that arise, any updates we need, and the staff is awesome. They are always sending email or phone call to make sure we are satisfied and that they are meeting our needs.
The voice messages are promptly delivered to our mail box for us to review at any time of the day. Love this option because it is like talking direct to the customer.
The emergency calls are immediately dispatched to the technician on call. If the technician does not respond after two attempts, it immediately goes to Climate-Tech’s management for direct action so customers are not held up.
When we have changes to the on-call schedule, I just make a phone call or send an email and their response is immediate, we even get a confirmation that it was completed. Complete confidence that our requests are being met.
Price wise they are very reasonable and they were willing to work within our price range. Westpark Communications has so much more to offer and as our company grows we know that they will meet our needs.
Thank you, Westpark Communications, we consider you part of our family!
“Westpark Communications really does have ‘All the right answers.’ Our customers receive the same courteous service from Westpark that we do when we have a question or request for them. I’m pleased with our decision to switch to Westpark Communications.”
Aries Worldwide Logistics
“I have been a happy customer with Westpark Communications from day one. The service is top-quality, my account manager is quick to respond and very helpful, and I even still get to call my original sales guy if I have questions! That is so impossibly cool, in my opinion. In addition, the call center staff is just flawless. We’re proud to know that our callers and greeted with this quality of service.”
Genie Concierge Company
“As the needs of our customers changed, Westpark has worked closely with us to create communication systems that have exceeded our requirements.”
Capital Goods Manufacturer
“Westpark handled…not only answering our inbound calls, but facilitating our phone order processing which was also done to the satisfaction of our high standards.”
“…the entire team at Westpark has offered the best imaginable service, including guidance on call center related issues. I must tell you that our Call Center is outsourced 100% to Westpark, and they’re delivering a sizable volume of leads that are resulting in sales. ”