Expand your business. Take better care of customers. Promote a more professional corporate image. Reduce costs. Improve internal communication.
If results like these are more than you’d expect from an answering service, it’s time to consider a company that truly is much more than an answering service – Westpark Communications.
Westpark is your communications partner – whether you’re a Fortune 100 corporation or a solo Web entrepreneur. We’re the link that keeps your office accessible 24 hours a day, seven days a week. We’re the dispatcher who relays urgent messages or expedites service calls. We’re the extra staff that makes sure you never miss a contact during peak workloads. We’re the call center that takes orders, accepts reservations or refers callers to your branch locations. And so much more.
Live Telephone Answering Service
Inbound Call Center Services
Automated Communication Service
- Automated Employee Check-In/Tracking
- Voicemail Services
- Remote Monitoring
- IVR (Interactive Voice Response)
- Advanced automated infrastructure
- Extensively trained, highly experienced telephone service representatives
- Dedicated, 24-hour customer service hot-line
- Rigorous call monitoring and quality assurance
- Complete call documentation with digital audio records
Hi-Tech – With the Human Touch
Westpark has invested in the most advanced automated infrastructure to support live response – not to replace it. Because technology is essential. But it isn’t a complete solution.
Your calls are answered by a helpful, experienced Westpark telephone service representative instead of an auto-attendant system. Average response time? Less than two rings. The tone? Prompt, courteous, responsive. The greeting given and information collected? All according to your predetermined instructions. For callers, it’s the same professional treatment they’d experience with your own employees.
Providing the “human touch” takes highly skilled telephone service representatives. That’s why Westpark conducts rigorous testing and screening before accepting new personnel. Extensive training follows, including client-specific instruction, before a representative can begin taking calls.
Another Westpark advantage is consistency. Our representatives are at the top of the industry in length of service.