About Us
Founded in 1968, Westpark Communications, L.P. has been a trusted resource serving a wide variety of organizations with a mission of outstanding personal service and a history built on long-term client relationships. We provide service locally, regionally and nationally.
Westpark is based in Houston, Texas, with a call center and primary administrative facility located in the Northwest region of the city. The call center is a 15,000 square-foot facility with offices for our Operations, Customer Service, Quality Assurance, Technical, Sales and Administrative Departments, as well as the Westpark Training Center.
All of our departments have their specific areas of responsibility and work closely together to provide the highest levels of customer satisfaction for our clients. Westpark has become a major player on the national scene, serving Fortune 100 corporations and meeting the needs of organizations with interests around the globe.
Westpark began operations in 1968 as a family-run business offering telephone answering services for customers in the Houston metropolitan area. Westpark rapidly gained a loyal base of customers by delivering on a simple promise – professional, highly personalized service. Over the years, the company has grown both organically and through acquisitions having completed ten during the period 1983 to 2006. In 1992, Kathie Edwards joined the firm to assist in operations management. She purchased the company in 2007. In 2023, former CIO & IT Manager Josh Patten was appointed the company’s new President.
The company is an active member of industry trade associations on the local, state and national levels.
Sourcing and trade relationships are continually strengthened and cultivated.
A new voicemail platform has been installed giving clients expanded access to their message notification options. Westpark rolled out new messaging software in early 2007. The new software is script-prompted for the Customer Service Representatives, removing the potential for human error from the message delivery process. Protocols for message notification and delivery are programmed into the system.
The system automatically performs notification procedures, such as paging and direct calling as soon as a message meeting “emergency” criteria is logged. Whenever message delivery is unsuccessful through pre-programmed procedures, the message is automatically displayed to the Customer Service Representative for action in a timely and efficient manner.
Customization
Since 1968, Westpark Communications, Inc., has been a trusted resource serving a wide variety of organizations. Our mission is to be worldwide experts in the flow of communications between our partners and their customers. We provide the best people, best processes, and best technology resulting in successful experiences. We perform our mission with outstanding personal service, and a history built on long-term client relationships.
Whether you operate locally, regionally or nationally, you can count on Westpark for all the right answers.
Expand your business.
Take better care of customers.
Promote a more professional corporate image.
Reduce costs.
Advantages
24-Hour Live Answering
Whether you need support during peak hours, nights and weekends, or even on holidays, our agents answer the call anyday or time of the year.
100% US Based Agents
Be confident knowing that your customers will be speaking to local U.S. agents. We also offer 100 languages for multilingual support.
2 Rings or Less
99% of all calls into our call center are answered by a live agent in 2 rings or less, and the vast majority are answered in just 1 making sure you never miss a call.
50 Years Experience
Since 1968, Westpark Communications has been a trusted source for providing call center solutions to companies large and small.
Hi-Tech with a Human Touch
Westpark has invested in the most advanced automated infrastructure to support live response – not to replace it. Because technology is essential. But it isn’t a complete solution.
Your calls are answered by a helpful, experienced Westpark telephone service representative instead of an auto-attendant system. Average response time? Less than two rings. The tone? Prompt, courteous, responsive. The greeting given and information collected? All according to your predetermined instructions. For callers, it’s the same professional treatment they’d experience with your own employees.
Providing the “human touch” takes highly skilled telephone service representatives. That’s why Westpark conducts rigorous testing and screening before accepting new personnel. Extensive training follows, including client-specific instruction, before a representative can begin taking calls.
