Answering Services

What Can Our Answering Service Do?

Our live answer agents will take and relay messages for your business via phone, email, web chat, or fax. They will transfer your calls to the right person and take messages while the office is closed or while you are away.

We are staffed with Spanish bilingual agents with English as their primary language. In addition, we have access to over 100 languages for multilingual support.

Westpark will take your calls with 24/7 availability including weekend coverage. Our generous hours include holidays, after hours, overnight, and help with phone call overflow.

 

You Decide When We Work

  • During Business Hours
  • After Hours
  • Overflow During Business Hours
  • Nights and Weekends
  • 24 Hours a Day

You Decide What We Do

  • In-depth Notification Procedures
  • Direct Calling
  • Text-to-Cell
  • Email
  • Dispatching
  • Fax

You Pick and Choose

  • Month-to-Month Commitment
  • 6-Month Commitment
  • 1-Year Commitment
  • Escalation Procedures
  • Customized Messaging
  • Call Recordings Access for Quality Assurance
  • Complete Call Documentation

Why Choose Westpark Communications?

PEOPLE

Your calls are answered exclusively by our Live Answering agents thoroughly trained in the specifics of your call-handling procedures. They have been thoroughly screened for typing speed, spelling, grammar, and comprehension, as well as communication and listening skills. All of Westpark’s Live Answering agents work in our state-of-the-art call center.

TECHNOLOGY

You receive the highest levels of consistency and accuracy. Our script-prompted system is the most powerful, advanced messaging platform in the industry. Your emergency call criteria and notification procedures are programmed directly into the system. Messages that require notification automatically are presented for immediate dispatch.

QUALITY ASSURANCE

Westpark is committed to delivering the highest quality service in the industry. We have a dedicated, full-time Client Services Department to update your account and research issues for you. Our Quality Assurance Coordinator reviews your calls to make sure they flow smoothly and achieve your desired results.

SCRIPT PROMPTING

Script prompting promotes a smooth, natural flow to the call. Every call is answered with your answer phrase. The script guides the Live Answering Representative through the call. Always asking for the information you need, and using built-in help screens to answer frequently asked questions.

RESPONSIVENESS

Our goal is to answer every call on the second ring. Westpark Communications takes pride in handling every call with a sense of urgency with the goal to delight the caller on the other end of the phone.

 




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