Need an Automated IVR Solution? Live Answer? Both? You’ve Come to the Right Place.
Your Apartment Communications Specialist
Westpark understands that no two properties are exactly alike. That’s why we tailor our communications program to meet your unique needs. We can answer your calls after-hours, when you are out on the property, during lunch, or any other time there isn’t a representative in your office. In the process, we’ll help you operate more efficiently and project a more professional image to both current and prospective residents.
Westpark offers a communication solution specially designed for property managers. This IVR application enables your callers to quickly send emergency calls to maintenance, courtesy patrol and management without the expense of live operator service. If you choose, the system will allow callers to leave messages for specific departments. You can even configure the IVR to provide callers with property descriptions and amenities.
Live Answer 24/7
You can also choose Live Answer 24/7, in which Westpark service representatives answer your calls round-the-clock, seven days a week. Operating from our Houston-based call center, Westpark service representatives receive extensive and ongoing training. Messages are quickly dispatched according to your designated criteria. All calls are digitally recorded to ensure accuracy, and can be played back if a question arises. Dispatched messages are logged electronically, allowing us to verify the timeliness of our response to your urgent messages.
IVR With Live Answer Option
This option expands the capabilities by giving callers the option to connect to a live telephone service representative. This popular option has proven highly effective for many properties.
For apartment communities, Westpark will create a plan for each property and send invoices directly to each location. For management companies, we can establish one account for all participating properties and pool the allowed minutes from each property into that account. Using pooled minutes, one invoice is generated, with detailed usage listed by property. In addition to convenience, this arrangement can also provide more consistent cost control.