Industry Expertise

Lawyers & Attorneys

Medical

Property Management

Retail Electric Providers

Water & Gas Utilities

Lawyers & Attorneys

Westpark Communications is a 24/7 live answering call center that specializes in handling the legal communications for attorneys and law firms. We perform intake qualification where we qualify your leads and set them up for appointments when they meet your predetermined criteria.

  • Inbound Intake/Lead Qualification
  • Overflow Handling
  • Bilingual Virtual Receptionist

Our 24/7 legal call center agents interact with a script-prompted system allowing you to create simple or complex scripts for them to follow. You can learn more about how a legal call center can free up time from the office by reading this guide.


 Read This Legal Call Center Guide

Medical

Westpark Communications has spent over 25 years handling the communication between medical office personnel and their patients. All of our live answer agents are HIPAA-certified and trained to become an extension of your healthcare staff.

  • Patient Follow-up
  • After Hours Answering
  • Bilingual Virtual Receptionist

You can learn more about the benefits that medical professionals receive when partnering with a call center by reading this guide.

Read This Medical Answering Service Guide

 

Property Management

Westpark Communications manages the communication between tenants and property managers.  We offer the type of support that is customized to respond to a full range of property management needs, from Commercial Property Management or Apartment Communities to real estate agents.

  • Perform Calls After Hours
  • Message Relay
  • Appointment Scheduling

We perform after-hours call handling, help with overflow, and dispatching for emergency maintenance. You can learn more about why property managers who partner with a call center can manage their reputation better and free up their time by reading this guide.

Read This Property Management Answering Service Guide

Retail Electric Providers

Since 1994, Westpark has served the needs of retail electric providers before and after Texas deregulation as well as other providers across all U.S. markets. You need a call center that you can depend on to help with call center overflow as well as one that has a business continuity plan in place in case disaster strikes.

  • Provide Emergency Call Dispatching
  • Billing Inquiries & Complaints
  • Update Your CRM in Real-time

In addition, we will help you comply with state disconnection moratorium policies during extreme weather. Westpark Communications knows when to reach out for your on-call team and understands the role we play in keeping customer lights on.

Learn more about our Retail Electric Services.

Water & Gas Utilities

Westpark has spent over 23 years managing the communication needs of Water & Gas utility providers. With Westpark Communications, our goal is to help utility providers such as yourself with four things:

  • Streamline Your Operations
  • Help You Protect Your Well-Site Infrastructure
  • Back You Up When Disaster Strikes
  • Delight your customers

We are proud members of the Texas Association of Water Board Directors and take pride in delighting our Texas customers by addressing their concerns and answering their billing inquiries.

Learn more about our Water & Gas Utility Services.

Get Free Utilities Brochure

Our Services

Live Answering Call Center

Our live answer agents will take and relay messages for your business via phone, email, web chat, or fax. They will transfer your calls to the right person and take messages while the office is closed or while you are away.

We are staffed with bilingual agents with English as their primary language. In addition, we have access to over 100 languages for multilingual support.

Westpark will take your calls with 24/7 availability including weekend coverage. Our generous hours include holidays, after hours, overnight, and help with phone call overflow.

Our live answer agents will answer inbound and outbound calls, perform tasks such as order entry, employee check-ins, and even help with lead generation. They will schedule and update customer information in your calendar, CRM, or scheduling platform in real-time making Westpark Communications the convenient solution for busy organizations.

Get Plans & Pricing

"Westpark Communications really does have “All the right answers.” Our customers receive the same courteous service from Westpark that we do when we have a question or request for them. I’m please with our decision to switch to Westpark Communications."

Amanda Cavazos, Aries Worldwide Logistics

Find Out More About the Industries We Serve...