Attorneys & Law Firms

Improve Responsiveness, Boost Efficiency, Expand Economically

Responsive Communications
  • Overflow & after-hours phone call & email response
  • 24/7 live answer with over 96% service level
  • Emergency contact services
Specialized Legal Solutions
  • Outbound intake interviews
  • Customized reports with caller & case details
  • Push client data into your CRM
Equipped for Law Practices
  • Fluent in legal terminology
  • 10 years experience serving law firms and private attorneys
  • HIPPA compliance

A Higher Level of Service

Read This Legal Call Center Guide

Westpark is staffed with some of the industry’s best trained, most experienced agents and managers. We simplify start-up by documenting how you want us to handle contacts with clients and other parties. Then we prepare training materials based on your needs and conduct training at your site or ours. We keep you informed of our performance with periodic reports and continue to look for ways to enhance service and lower your costs as your needs change. You can also track and review activity using our exclusive ReCallTM web portal, where you listen to your call recordings and view call statistics.

  • Thoroughly Screened, Highly Trained Agents
  • Ongoing Agent Instruction & Evaluation
  • Dedicated Client Service & Quality 
Assurance Departments
  • Agents Can Be Dedicated to Your Account
  • Bilingual Services (English/Spanish)

Advanced Technology

Westpark is an industry leader with over four decades of experience. Our state-of-the-art facility is equipped with an advanced call center platform and automated infrastructure. From the latest call-handling automation to call center systems interfaced with your customer management or back office software applications, you’ll find all the capabilities you need.

  • Automatic Call-connect With Call-screening Option
  • Interactive Voice Response (IVR)
  • Web Chat Customizable Recording Prompts
  • Call Recording for Review, Training & Regulatory Compliance
  • Web-enabled/Systems Integration

From the CEO…

We serve the legal community nationwide and work with all specialties. Our agents are proficient in adapting to all scripts – whether presented through Westpark’s internal software or our clients’ websites. We provide service for individual attorneys and large groups of attorneys.

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