In today’s competitive retail energy market, responsive customer care is everything. Westpark helps build a strong customer support image and back it by delivering services with speed, courtesy, and professionalism.
Equipped for Energy
- Full-Service, Bilingual Call Management
- Complete, Accurate Customer Enrollment
- FAQ Answers for Energy Shoppers
- Skilled Agents Minimize Call Escalation
- Payment Processing
Economy & Efficiency
Outsourcing with Westpark helps you cost-effectively ramp-up call management capability without increasing fixed expenses and committing additional personnel. As your needs change, you can adjust services incrementally. With Westpark, you can focus your resources on your core business.
- 24/7 Live Answer
- Bilingual Services
- Enrollment Entry
- Payment Handling and Processing
- Customer Service
- Complaint Management
- Email Inquiry Handling
- Enrollment Follow-Up
- Customer Surveys
- Billing Inquiries
Integrate With Your IT Systems
Westpark takes full advantage of Web-enabled technologies. We seamlessly interface our call center system with your Customer Management and Back Office systems. Integrated systems enable us to simultaneously answer your calls, access your systems and update your data in real-time. Some of the tools that we use to best serve you and your customers are platforms such as:
- Oracle Netsuite
Inbound calls, email messages, follow-up calls and data entry are combined in a single solution to increase efficiencies and reduce your costs.
Dependable When the Going Gets Tough
Hurricanes, floods, fires, evacuations–no matter what disaster strikes, Westpark keeps your lines of communication open. Our communications switch is located in a hardened bunker at an inland facility that also serves as our backup call center. In severe emergencies, we can transfer control to qualified affiliates outside of the state who handle calls using the same screen prompts used by our agents. We’ll even work with your planners to formulate business continuity and disaster recovery procedures.
Contact Westpark Communications Today
Westpark has served the needs of retail electric providers before and after Texas deregulation as well as other providers across all U.S. markets. For best-in-class call center services that are customized for your needs, call Westpark Communications. Helpful representatives are ready to work with you to deliver outstanding customer care.