What Does Our Medical Answering Service Do?
Improve Patient Care Experience, Boost Productivity & Reduce Costs
Healthcare Support Services
Westpark provides custom communication and business support solutions for a variety of allied healthcare companies.
Dentists: For your dental clinic to be equipped with the latest-in-line call answering service means that you can have a seamless connection between you and your dental answering agents who perform the role of a virtual receptionist.
Home Health and Hospice Care: A quality hospice answering service will never subject your callers to generic, to-the-point answering and unsatisfactory support.
Medical Equipment Suppliers: We take orders, provide customer service, process payments, handle customer follow-up, set appointments and dispatch the on-call team for medical equipment.
Non-Medical Transporation: Hiring the right answering non-medical transportation company provides healthcare professionals the dispatching services they need to keep moving
Health Insurance Plans: We assist your patients by providing benefits enrollment by phone, answering eligibility questions, offering physician/specialist referrals and performing other support services.
Pharmaceutical: We assess and enroll patients in clinical trials and expedite the flow of information between patients, physicians, and pharmacy personnel.
Medical Spas, Weight Loss Centers & Other Service Specialists: We handle incoming contacts, set appointments, follow up with patients and provide business support services such as employee check-in and payment processing.
A Higher Level Of Service
Westpark is staffed with some of the industry’s best-trained, most experienced agents and managers. We simplify start-up by documenting how you want us to handle contacts with patients and other parties. Then we prepare training materials based on your needs and conduct training at your site or ours. We keep you informed of our performance with periodic reports and continue to look for ways to enhance service and lower your costs as your needs change. You can also track and review activity using our exclusive ReCall web portal, where you listen to your call recordings and view call statistics.
- Thoroughly Screened, Highly Trained Agents
- Ongoing Agent Instruction & Evaluation
- Dedicated Client Service & Quality Assurance Departments
- Bilingual Services(English/Spanish)
Patient Perception of Care
Our full-service patient support department will set up appointments for your patients when they meet your predetermined criteria. Our agents will work to ensure that patients are being helped with care and a sense of urgency.
By using the same system that you use, we will ease the influx of phone calls that come to your facility and make sure your patient’s information is being recorded in real-time.
HCAHPS Scoring Support
While an influx of phone calls can be a sign of a thriving organization, healthcare facilities may use up a lot of resources answering frequently asked questions.
Common questions and routine inquiries can tie up your phone lines, flood your inbox with questions, and ultimately affect how a patient rates their experience.
Part of avoiding poor HCAHPS scores involve making sure that patients get their frequently asked questions answered with a friendly live answer agent who is waiting to take their call.
By answering frequently asked questions and routine inquiries from patients and medical support personnel, we are able to free up your time and your resources while staying committed to helping your organization achieve the highest HCAHPS scores.
Our reporting system allows you to see caller information and schedule reports to keep you periodically informed of our performance.
Our self-service web portal gives you access to view call statistics, get information in real-time, and allow you to manage account contacts and on-call schedules.
In order to protect patient data, medical support personnel and patients who wish to contact you via messaging will have their messages encrypted using our ‘Secure Messaging’ feature for additional security and privacy.
Live Answer With Call Triage
- 24-hour live call answering
- Call screening, processing & information relay
- Staff contact & schedule management
- Patient follow-up & physician referral
- Appointment setting, management & verification
- Patient support including online chat
The Westpark Difference
- HIPAA trained staff
- 25+ years of experience in healthcare industry
- Bilingual plus translation services