The Easy Add-on Feature That Works On Your Behalf
More than ever, e-commerce sites are capitalizing on visits to their websites by adding a live web chat feature that helps them stay engaged with potential clients. How much business could you be losing from website visitors?
Who is Paying Attention To Your Website
According to Forbes magazine, 56% of your digital efforts will come from your website. That means the chances of getting people to buy from your website are pretty high! However, 79% of buyers reported wanting a more personalized experience when they are shopping.
Web Chat is Personable
Live chats are proven to give your website visitors the chance to interact with your brand and get their questions answered by an agent all while making your customer’s shopping experience more personable.
How it Works
To set up web chat, companies use what is called script-branching, which provides different branches for each decision point during a live answer interaction between your customers and the web chat agent. It’s a quick way to qualify leads if you’re a B2B company to determine eligibility for an appointment or to answer frequently asked questions about your product if you’re a B2C company.
It’s Easy and Can Help Gain Passive Income
Adding a web chat feature to your eCommerce website allows you to use fewer resources to gain more buyers. Westpark Communications specializes in customizing live web chat features to match your business website and can even nurture those new leads for you.
Learn how easy it is to implement web chat and other virtual solutions with a 24/7 call center.